Loujo Privacy Policy

Effective Date: [25/05/2025]

This Privacy Policy explains how Octananna Ltd ("we", "us", or "our") collects, uses, and protects personal information when you use the Loujo platform — our educational web app designed to support dyslexic children with personalised, AI-generated learning tools.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

Loujo is owned and operated by:

Octananna Ltd
Company Registration Number: 15943119
VAT Number: 480 9086 67
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: alex@learnwithyuno.com

2. What Information We Collect

We collect the following types of data depending on how you interact with Loujo:

a. Account Information

• Name, email address, and password (encrypted)

• Role (e.g. parent, teacher, school admin, student)

b. Platform Usage

• Songs generated, quiz performance, progress tracking

• Preferences (e.g. song genre, vocal type, key stage)

• IP address and device/browser details

c. Child Data (If applicable)

For children using Loujo, we collect minimal data needed for educational outcomes, such as:

• First name or alias (optional)

• Learning progress (e.g. quiz scores, content played)

• No biometric or unnecessary personal data is collected

3. How We Use Your Information

We use the information collected to:

• Create and manage user accounts

• Personalise learning content

• Monitor progress and improve educational outcomes

• Provide technical support and communicate with users

• Improve platform performance and accessibility

• Ensure safeguarding and compliance with school requirements

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: for parents registering children directly.

• Contractual obligation: to provide our services to schools and educators.

• Legitimate interest: for analytics, improvements, and safeguarding.

• Legal compliance: in accordance with data protection laws.

5. How We Store and Share Information

• Data is stored securely using Supabase and encrypted servers.

• We do not sell or rent personal data.

• We may share data with authorised education staff (e.g. teachers, school admins) to support students’ learning.

• We use secure third-party services (e.g. for song generation, analytics) under strict data processing agreements.

6. Children’s Data and Safeguarding

Loujo is designed for children under supervision from a teacher, school, or parent. We:

• Do not collect unnecessary personal data from children.

• Require adult registration for any child accounts.

• Allow data deletion requests by schools or parents at any time.

7. Data Retention

• Data is retained only as long as necessary to provide our services.

• Users can request deletion or export of their data at any time by contacting us at [insert contact email].

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to processing or withdraw consent

Please email [insert contact email] for any requests regarding your rights.

9. Cookies and Analytics

We use cookies and tracking tools (e.g. Mixpanel, Amplitude) to:

• Improve site experience

• Monitor performance

• Analyse how the platform is used

You can adjust cookie preferences through your browser settings.

10. Data Security

We implement:

• Encrypted storage

• Access controls for educators and parents

• Moderation and audit logs for safeguarding

• GDPR-compliant practices across all services

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified by email.

12. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

Data Protection Officer
Octananna Ltd
124 City Road, London, EC1V 2NX
Email: alex@learnwithyuno.com